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FAQ

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Europe – the Econofire factories are located in the EU Zone and manufacture to EU Standards

Our manufacturing facilities are equipped and geared for high volumes of production. Coupled with efficient EU standard and state-of-the-art production methods, our factories are able to produce fireplaces that are safe, reliable and economical priced

The EU Eco-Design 2022 Standard states that all biomass burners must include an ECOLABEL which lists the EFFICIENCY class.

This is a minimum of 75% efficiency in fuel combustion with a maximum of 40g particulate matter emissions per hour.

The ECONOFIRE range exceeds the minimum with some fireplaces achieving up to 90% efficiency.

This means only 10% of the heat from combustion of your fuel is released up the chimney, with 90% released into your home for heating!

This is the maximum heat energy produced by the fireplace during combustion.

The kW rating on the fireplace indicates the amount of wood it is designed to burn in an hour, where 1kg of dry wood releases approximately 4 to 4,5kW/h of heat energy during combustion.

It is important never to overload the fireplace (burn more wood than the fireplace is designed to use) as this can lead to over-firing and permanently damage the appliance.

As a general “rule of thumb” you will need 1kW (well insulated) to 3kW (poorly insulated) per 10m2 of floor area in a space with ceilings at standard height. Factors that may influence the Kw heat required are the insulation levels of the house (how well the house is able to retain heat), whether or not the room is open plan or closed to other areas as well as local weather conditions.

If you know the volume of your space in m³ (LxWxH) you can divide by 25 for well insulated, 15 for medium and 10 for poorly insulated.

Yes, we keep spare parts readily available. Click here to view our spare parts page.

Installation costs will vary and will be subject to the pipe configuration and length and quantities of pipes and fittings required.

Complete flue kits are available for internal type installations. For external installations and any variations in the standard kits offered, individual components may also be purchased to complete the installation.

Click here to view our available kits and individual components.

Unseasoned or freshly-cut wood will generally contain a high moisture content. This will result in a low-temperature burn, resulting in very low heat outputs, increased condensation and creosote build-up inside the fireplace and flue system, increased dirty smoke and a blackening of the glass.

Burning wet wood can potentially damage the appliance and will greatly increase the risk of a chimney fire. Wet wood should never be used in any fireplace.

Dry, medium to hardwoods (such as Blue & Red gum, Oak and Black Wattle) are ideal. It typically takes up to 2 years to properly cure wood (dry wood is considered to contain a maximum moisture content of 20% or less). Make sure the wood you are burning is properly dry before using it.

This depends on the size and type of fireplace. Check the manual of the fireplace for the recommended consumptions per hour. DO NOT EXCEED THE RECOMMENDED AMOUNT OF WOOD AS PERSCRIBED BY THE USER MANUAL AS THIS CAN LEAD TO OVERFIRING AND DAMAGE THE APPLIANCE.

We deliver nationwide to all major cities (the delivery costs will be included in the cart on checkout dependant on your location in SA).

Click here to view our products online, make your selection and place your order.

please mail info@econofire.co.za and we will direct you to the closest dealer

ECONOFIRE is a DIY product and may be installed by any reputable building contractor. A comprehensive and easy step by step installation manual is supplied.

ECONOFIRE fireplaces come with a 12-month manufacturer’s warranty. Warranties are subject to application of the correct installation principles and proper usage.

Click here to view the full terms and conditions of sale and details pertaining to the manufacturer’s warranty.

The ashes (ash-box) and glass should be cleaned daily.

Click here to view our range of cleaning products and fireplace accessories

It is recommended to have the chimney swept at least once a year (before each winter) and check the integrity of the door seal/fire-rope. This is however subject to usage and quality of the wood burnt. High usage and/or utilising poor quality wood may result in a higher frequency of maintenance requirements

This is usually as a result of burning “wet-wood” and/or insufficient combustion air supply. Check the quality of the wood being used as well as that the air controller is in the correct position. The length off the flue pipe and external obstructions may also affect the air flow and performance of the appliance.